Records management is a particularly important activity within the umbrella of information management, as it typically deals with the most sensitive, valuable and challenging information in an organization, from the point at which this information is created, until it is no longer needed.
Essential elements of an effective records management program include up-to-date program directives, proper training to ensure thorough implementation, building organizational awareness of the program, and auditing the program for adequacy, effectiveness, and efficiency. Electronic records present special challenges because they can be so easily altered. Assuring the trustworthiness of electronic records is critical, particularly in the legal and regulatory context.
The second edition of Information Nation discusses the four important components of a good records management program, as well as other significant parts of such programs. Four essential aspects of a trustworthy record are also described. The new book is available from John W. Wiley & Sons. For more information, see http://www.informationnationbook.com/.
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