Monday, December 7, 2009

The Maturing RIM world

I have given a lot of thought about our maturing RIM world in the last few years. I have come to several conclusions that are worth sharing.

If companies have RIM policies that need to make them easier to use going forward.

If they don’t have policies—they may never bother with it as they may not see the value. RIM may not be for everyone even if the law requires records retention.

Discovery has forced so many companies to look inward to determine why it’s so darn expensive and burdensome to find and produce the e-evidence. The ones that are introspective realize proactive info management is central to minimizing discovery pain downstream. Over time expect more technology to come house to manage content for RIM and discovery.,

Employees don’t get their retention or discovery obligations and it may make sense to see if technology can be harnessed to do what employees can’t.

Information management will be a technology activity. IT executives, get ready for RIM to be your problem.

Tuesday, December 1, 2009

Are you getting it right?

I was reading the Wall Street Journal recently and came across an article entitled ”Why email no longer rules”. As the author of a book called “Email Rules” I was selfishly interested because I don’t think email is dead by a long shot. When I read the article, what became clear is that the author doesn’t really think email is dead but rather she thinks that there are a whole host of new communications technologies being used that make email less important. While email’s import in the business context seems unquestionable, the author’s real message was poignant and relevant for all those who care about RIM or discovery. New communications technologies are being used more often, which make message volumes greater, creation speeds faster and likely less well thought out. There is also the reality that new technologies like Twitter and Facebook when used in the business context is that business content with business value maybe created with little business controls in place. So, now is the time redouble efforts to apply the old RIM rules to new content. Invest in policy updates, training and audits to make sure your organization is getting it right.