Tuesday, November 24, 2009

Develop Rules for Quick Litigation Response

If you don’t have enough to do in your RIM activities, have I got a job for you. Responding to litigation is an exercise in futility. You have to produce anything and everything relevant to the case. But for most bigger institutions there is no way to even know if you have most of the relevant stuff let alone all of it. If you're in RIM, your job is likely limited to making retention rules and making sure they are followed. What about adding to your full plate by developing rules about where things need to be put? One of our clients took on the responsibility of developing the Office of Contract management. All final contracts will be stored there making finding them for business reasons of producing them for litigation that much easier. So start developing rules about where to content and RIM life and litigation response will be faster, better and cheaper.

Thursday, November 19, 2009

Parking Lot Theory

I have been working on a new theory for the RIM world called the “Parking Lot Theory”. The premise simply stated is that business' need to incorporate the realities if parking cars into the data parking world. By doing so the corporate data parking lot would be more RIMful and less DISCOVERYchallenged. If information was parked in designated parking lots (not PSTs, home computers, thumb drives and third party storage farms, the business would better harness huge value. So consider company, customer and employee convenience when it comes to building or buying a new data parking lot. As information value does up, just like a car, give the lot more functionality. And if it's important e-stuff you should be willing to spend more on its proper management.

Monday, November 9, 2009

Will you have it when you need it?

I read a really interesting article which got me thinking about what I usually think about-- where are the records? “Doctor Can You See Me Now” in the October 20, 2009, Wall Street Journal. The article explored the use of video diagnostic equipment to augment care and treatment of patients by hooking doctors with specialties to remote emergency rooms far away to help consult on the ill. Great use of technology. But where are the records. Clearly the video interaction with the patient will be an important record in the patient’s medical file—but is it being retained. I had the same thought when companies use Indian off-shoring firms to do work for American companies. While off-shoring is less attractive these days with loads of Americans out of work, the question remains, when using a service provider for something your business would normally do, where are the records, who owns them, and will you have access to them when needed?

Don’t let time and dispute answer these questions. Deal with it upfront in contract and spare yourself a major headache.