Every employee in an organization shares responsibility for compliance, but specific roles and responsibilities also must be created, and appropriate authority delegated to oversee specific program components. This is critical because improper delegation not only increases the likelihood that Information Management mistakes will be made, but also can create serious liability for the company. Many organizations have struggled to build an Information Management infrastructure that reflects the ongoing transition to electronic business processes, new law and regulations, and changing business practices in general.
Different departments within the organization may have competing needs for information. The Sales department may want to keep every email message from a customer forever, because email messages provide valuable information about customers’ buying habits, and enable them to create more accurate sales forecasts. The IT department protests that infinite retention of email bogs down the email servers, requiring large investments in extra hardware, maintenance and staffing. The Legal department is concerned about a recent case where damaging email evidence led to a multi-million dollar settlement.
What is the best solution? The answer may surprise you. Read the second edition of Information Nation, available from John W. Wiley & Sons. For more information, see www.informationnationbook.com.
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